How do customers apply for the recoverable loan?
Customers will receive a letter four weeks prior to conversion. If eligible for the loan the letter will include an invitation to apply for the recoverable loan and will include a recovery agreement for them to sign and return by post. Customers have until midnight on the day before their original pay date to apply this way. Any customers wishing to apply for the payment after this date have until the day before their first full fortnight’s money is sent out to apply The payment will not be available after the customer’s first full fortnightly payment has been issued.
