How do companies “mix” the online and classroom?
Vital-Online courses have corresponding classroom and self-study print components and administrative instructions. This allows organizations to successfully combine delivery materials to enhance the learning options. In addition to the quality content, these coursses offer flexible delivery options and the incorporation of assessments. The most up-to-date sources indicate that e-learning is enhanced by the richness of the total learning experience including a mix of online or CD-ROM use, in-class role-play, online assessments, manager interaction, and learning communities. The classroom Administrative Kit components include instructions for delivering the online format as pre-work or post-work for the classroom format course. The Winning Through Customer Service classroom course also gives instructions for combining classtoom and online communication style assessments.
