How do CLs benefit the client?
• They serve as a single point of communication between the client and MRC. CLs provide a strong base of support for answering client questions or responding to client needs. Once a project has commenced, clients are secure in the knowledge that whatever issues arise, they can contact the CL and the issue will be resolved in a timely, professional manner. • They are dedicated to the Record Retrieval process and assigned for the length of a project. CLs are passionate about the litigation process, and dedicated to clients achieving their discovery goals within deadline and budget. CLs manage the project from beginning to resolution, and have a clear understanding of the litigation, the unique discovery guidelines, and the directives for RR. This specialized knowledge increases efficiency and allows the CL to troubleshoot for future potential problems. • They maintain current working knowledge of state regulations and HIPAA. CLs are constantly researching and learning so that they can pr
