How do assessors ensure that they are informed of true conditions at factories?
Unfortunately, some factories will try to falsify wage and hour records or coach workers on how to respond to questions in order to hide true conditions from assessors. Our assessors are trained to confirm information by approaching Code of Conduct matters from multiple angles. One way we do this is to collect information from outside the factory—conversing with neighbours, community members, local NGOs, and other companies. At the factory, several interviews are held with different levels of management, documents and computer systems are analysed, and a significant amount of time is dedicated to conducting multiple confidential discussions with randomly selected workers. These discussions with workers are not what they typically encounter as they are not a Q&A format. Instead, they are participatory information gathering sessions where workers engage in exercises that facilitate dialogue amongst themselves regarding the issues that are important to them. The fact that the majority of
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