How did you manage the profound business change that the EPM Solution made to BT Finance Employees?
Most of the time people were just pleased to be finally given the tools to make sense of the chaos and work more efficiently. It is absolutely key to implement a Change Management approach including communication, training, executive endorsement and support to ensure user adoption of the new processes, systems and skills. Not only is part of the objective the improvement of work-life balance but also the acquisition and exploitation of new skills. It is this ‘people benefit’ that is very difficult to measure. One of the key features of the EPM is the concept of one truth – or rather one single point of reference of all consolidated financial data to ensure the integrity of the data. Do you believe that this has been achieved? Yes – for financial data. It becomes more difficult for non-financial data because the accrual concept is not logically applied. For financial data, we now have automation of granular data from local ledgers directly to the central consolidation system. Coupled wi
