How did user experience research develop?
“User Experience (UX)” is a modern term that describes the quality of the interaction of people and technology in its broadest terms. The roots of UX research go back to World War II, when military personnel were being asked to use complex technology for the first time. The people who studied the skills and capabilities of people and how they used technology became known as human factors professionals. They started their own society in 1957. In 1982, a special-interest group in human-computer interaction, called SIGCHI, was formed within the Association of Computing Machinery. That group focused on the study of people and computers, which was just coming into focus as computers spread from computer centers to terminals that let an average person interact with them. About 10 years later, the Usability Professionals’ Association (UPA) was formed. At that time, most professionals working in the field identified themselves as “usability engineers,” a term that emphasized the applied, pract
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