How did the PowerPoint FAQ (PPT FAQ) evolve?
Steve: Back before the internet and web became mainstream, Microsoft had several support forums on Compuserve. I used to hang out on the PowerPoint forum and answer questions. In part, it was a great way to learn more about the software and to get ideas for a monthly column I used to write for Inside PowerPoint magazine, but mostly it was fun to be able to help other PowerPoint users. Of course, newcomers always tended to have the same basic questions. Rather than type the same answers over and over again, I started to keep a couple of text files with “stock answers” that I could copy and and paste as responses. That may seem a little impersonal, but really, it works out better for everyone. Instead of dashing off a quick answer (and maybe leaving out important bits by mistake) I could take the time to write a nice, clear, complete answer once and many people could benefit from it. And that left more time to work on the tricky, less-frequently asked questions. Then along came the web.
