How did CREW begin?
The program works on trust, respect, and engagement and gives the employees the authority to interact and work with others. The underlying notion is that if we create this civil and respectful environment, it will better serve the organization and our clients. The CREW method was the response to identified issues emerging from employee surveys conducted in the U.S. Veterans Hospital Administration. In the initial pilot, 10 sites were selected including small and large medical centres, groups in central areas, and a virtual group. The Veterans organization is now entering its eighth wave of organizations.
