How could someone else cause the error to happen their computer?
• If the problem occurs with content on the Internet, what URL do you use to encounter the problem? • What video card do you have? • What sound card do you have? • Does this same error occur on any other computer? • If this is a networking problem, what is your networking configuration? (And note this addresses most networking issues.) • If there’s an error code, what is it? What exactly does the error text say? Most critically, what is the error code number if present? • If you hit a crash and get the opportunity to send an error report, do so! Then: On Vista: open the Start menu. Click All Programs. Select “Maintenance”. Select “Problems Reports and Solutions”. Click “View Problem History”. Look for the crash/error in question. Double-click the report in question. What is that data? (You can use “Copy to Clipboard” to easily include this data in your message.
• If the problem occurs with content on the Internet, what URL do you use to encounter the problem? • What video card do you have? • What sound card do you have? • Does this same error occur on any other computer? • If this is a networking problem, what is your networking configuration? (And note this addresses most networking issues.) • If there’s an error code, what is it? What exactly does the error text say? Most critically, what is the error code number if present? • If you hit a crash and get the opportunity to send an error report, do so! Then: On Vista: open the Start menu. Click All Programs. Select “Maintenance”. Select “Problems Reports and Solutions”. Click “View Problem History”. Look for the crash/error in question. Double-click the report in question. What is that data? (You can use “Copy to Clipboard” to easily include this data in your message.) On XP and earlier: go to the Event Viewer in Administrative Tools (you can manually run this with the commandline “%windir%\s
• If the problem occurs with content on the Internet, what URL do you use to encounter the problem? • What video card do you have? • What sound card do you have? • Does this same error occur on any other computer? • If this is a networking problem, what is your networking configuration? (And note this addresses most networking issues.) • If there’s an error code, what is it? What exactly does the error text say? Most critically, what is the error code number if present? • If you hit a crash and get the opportunity to send an error report, do so! Then go to the Event Viewer in Administrative Tools (you can manually run this with the commandline ‘%windir%\system32\mmc.exe” “%windir%\SYSTEM32\eventvwr.msc” /s’ if you need to). Go to the Application log in Event Viewer. Look for the “Error” in that list – there should be two for your latest crash. The most recent one should have a “Fault bucket” number. What is that number? (If these steps are confusing to you, Step #6 here is another/easi
