How commited is Equity Residental to customer service?
Routine service requests will be completed within two business days (M-F), guaranteed! If they’re late, write them about it and they will gladly compensate you with free rent for each full day after you provide written notice (via email or hard copy) directly to the management office until the request is resolved. Routine service requests include the following items: interior electrical light switches and outlets, heating and air conditioning, water heaters, refrigerators, ranges, dishwashers, washers, dryers, garbage disposals, clogged drains, leaking plumbing fixtures and systems, door locks and viewers, window locks, smoke detectors and carbon monoxide detectors.
