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How come USfidelis can pay people to answer the telephones but can pay me my refund?

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How come USfidelis can pay people to answer the telephones but can pay me my refund?

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US Fidelis, along with stakeholders (including principal creditors) are presently in agreement that it is in everyone’s best interest to continue providing customers with live service to help them work through some of the confusion caused by the bankruptcy. In order to do so, it must have employees.

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