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How come my RAID card is not recognizing the HDElement?

April 26, 2017card hdelement raid recognizing

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How come my RAID card is not recognizing the HDElement?

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Please check for the following things: 1. Make sure the RAID card is connected with the HDElement. If you have multiple external devices, please make sure our HDElement is connected to your CalDigit RAID card properly. The RAID card does not recognize other manufacture’s storage devices. 2. Make sure the jumpers on the HDElement are corresponding to the external ports on the back of the RAID card. For example: if the HDelement jumper is set to 5-8, please make sure the cable is connected to the 5-8 port on the RAID card. 3. Always turn on the HDElement before the machine. 4. The HDElement should have a short ‘Beep’ sound as indication of connection being established. The left lights will change to solid green as HDElement booting up. 5. Please make sure the enviromental cable is connected properly as well. 6. Please check the power source. If you are running mutliple electroic devices on one single power surge, it might not be providing sufficient power to the HDElement.