How come I get disconnected from CalWeb?
The most likely cause of disconnections is simply due to line noise, crosstalk, and/or on the phone lines between your computer and CalWeb’s modem. While the modems tries to maintain the connection by retraining and renegotiating at a lower speed, in some cases, it fails and you get disconnected. If you are using Outlook or Outlook Express and you are being disconnected after checking your mail, then click on Tools, then Options. Click on the Connection tab. Make sure that “Ask Before Switching Connections” is checked and “Hang Up After Sending and Receiving” is not checked. In addition, because our modem banks are a shared resource, CalWeb’s long standing policy has been: • If your connection has been idle for 20 minutes, and no Internet Activity is detected, you will automatically be disconnected. • If you are connected for 12 consecutive hours, you will be disconnected and be unable to log in for 30 minutes. (Unmetered accounts are not intended for continuous connections). If you re
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