How come http://www.my_domain.com/join/ is not working ?
Firstly, the server is configured hourly, so it can take up to an hour for your domains additional features to go live. You should check that you have nominated your domain correctly in the “Branding Details” section of your resellers section. Also, the account that has your domain mapped to it, will need to be migrated. This allows all the “magic” to happen behind the scenes. You can migrate any existing accounts through the “Migrate Existing Customers” link in the Resellers section. Note: When your clients sign up at http://www.your_domain.com/join/ , the account will be tagged with your reseller ID and migrated for you – you will not have to do anything further for accounts created this way.