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How come Aerias reply didn go to the email address that I provided in the RT?

April 26, 2017aeria email address provided reply RT

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How come Aerias reply didn go to the email address that I provided in the RT?

1 Answer

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All of Aeria’s emails will only be sent to the email address that is associated with the account that is submitting the ticket. You can change this by going into My Profile on the website, click Edit Profile, click the Account tab and then change your email address. We ask for your email in the ticket for instances when you cannot access your account.