How can workers register a complaint if Fair Trade standards are not being met?
First, workers should raise the issue with their supervisor, a confidential channel inside the factory such as a suggestion box, or a local support system (such as a workers rights NGO, a trade union, or a worker hotline number). As part of certification, we ensure that one or more of these channels are available to workers. If the issue cannot be resolved through these, workers can file a complaint directly with TransFair USA. After conducting an investigation, if we find that Fair Trade standards are not being met, the factory will no longer be eligible to produce Fair Trade Certified™ products.
