How can we rectify ordering errors with online tests — for example, when an order is short or over?
If you ordered authorization codes but the system generated fewer or more codes than were ordered, please contact Major Field Tests Online Technical Support at 1-800-514-8491. If you ordered too few exams because of a key entry error, just order more exams using the same Major Field Tests Online ordering system and the same purchase order or credit card. If an institution orders too many exams because of a key entry error or because it could not confirm how many exams were needed before ordering, the additional exams are not wasted. Just as with the paper-and-pencil testing, the tests/authorization codes for online tests can be retained indefinitely and used for future administrations. It is better to order too few than too many exams because Major Field Tests Online makes it easy to order additional exams but does not offer refunds for unused authorization codes.
