How Can We Increase Job Competency with 360 Feedback?
Multi-rater feedback excels at identifying perceptions of behaviors — both the individual’s self-perceptions and the perceptions of others–as they relate to role-specific core competencies. Once soft spots and blind spots are identified, training and development can be offered. By the same token, unrealized strengths may be identified and further developed. Many organizations have conducted extensive studies in order to article their important, role-specific core competencies. A core competency statement describes the capability required to do a job successfully. Performance Programs is often asked to use those studies to create customized feedback questionnaires. We review each of the competencies for its potential “observability,” seeking the behavioral aspects of each competency. We can then create customized 360 feedback questions that focus on observations of behaviors. Unlike personality, behavior can be changed through training and coaching. The customized 360 feedback questio
