How Can TQM Be Used to Help Implement the ADA?
Total quality management can be used when implementing the ADA so as to improve human resource practices in general, in addition to increasing employment opportunities for people with disabilities. The advantages of TQM apply not only to human resource departments responsible for recruitment, hiring, and employment in both large and small companies. At least four features of total quality management focus on improvements in the workplace that can benefit all employees. These four features are • capacity building • universal design • focus on strengths rather than deficits • use data for decision making Emphasis on capacity building calls both for changing human resource methods and building the changes into day-to-day practice. Under the ADA, an employer may be required to make modifications or adjustments to a job application process that enable a qualified applicant to be considered for the position desired. Improving the capacity of human resource processes enhances opportunities fo
