How can the success of training efforts be assessed?
The overall goal of a training program is to have staff maintain their skills and learn new skills to accurately perform the tasks required for an efficient and effective telemedicine service. A variety of evaluation techniques are used: • Pre-testing to identify levels of knowledge and skills prior to the training program • Post-testing to identify knowledge levels after training. Some programs test immediately after the training and again at 2-3 months to see if material was retained and applied. • Satisfaction surveys to determine if the training met or exceeded the expectations of the participants. • Competency testing periodically to assure that staff members are proficient in critical skills.
