How can the hirer make a complaint once the rental is over?
If the hirer wishes to clarify charges or make a complaint following the completion of their hire please advise them to contact our Customer Relations team via: E-mail : customer-service-uk@sixt.com Phone : 01246 506220 Fax : 01246 554454 They will be happy to investigate and resolve any issues as quickly and efficiently as possible. Please note that Sixt Holiday Cars act in partnership with internationally based car rental businesses, Sixt rent a car franchisees and other Sixt partners and may be required to refer to them in order to fully investigate any issues raised. We aim to resolve general queries and complaints within 2 weeks and damage queries within one month but this is dependant on the conditions of the claim and the information received from all parties (allowing for a recognised period of time for all parties to respond). Once the complaint has been received a member of our Customer Relations team will contact the hirer by phone, e-mail, fax or letter to request any furth
