How can the Energy Industry Ombudsman SA help if I have a complaint?
The Ombudsman’s office can assist with your gas or electricity complaint by referring the matter to a higher level at your energy company, provided you have tried to resolve the matter directly with them in the first instance. If you still remain dissatisfied, an Investigation Officer at the Ombudsman’s office can carry out an independent investigation into your complaint and provide you with a written resolution.
