How can the electronic provision of information best support the principles of the Citizens Charter?
Standards – Electronic provision extends the methods of publication of standards and actual performance. Information and Openness – Electronic provision offers the opportunity to hold and to make accessible more detailed information. Technological advances offer innovative ways of structuring this information. Choice and Consultation – There is an opportunity to establish interactive facilities which will enable more feedback from a greater number and range of citizens. Courtesy and Helpfulness – This principle relies heavily upon social interaction and electronic provision might compromise this principle. Putting Things Right – The impact is similar to that on Choice and Consultation. Value for Money – The Green Paper predicts cost savings and efficiency gains which, if realised, are to be welcomed.
