How can the condensate pipe be thawed?
You should contact us in order to thaw the condensate pipe and also in order to find a permanent solution to the freezing condensate problem. If you are unable to contact us then you could do the following, however, you should exercise extreme caution at all times when attempting to identify and thaw a condensate pipe. • You should only attempt to thaw a condense pipe that is at ground level and which is easily accessible to you. Under no circumstances should you attempt to thaw a condense pipe which is at height, without the assistance of a professionally trained engineer. • A hot water bottle or heat wrap (like the ones that can be used to ease muscle discomfort) would be a suitable and safe way of thawing the condense pipe. Hold the hot water bottle or warmed heat wrap around the condensate pipe to thaw it. • Once thawed, the boiler must be reset. This can be done by holding the reset button in for 10 seconds and then waiting 2 to 3 minutes for the boiler to refire. • If you are unc
