How can the BPO industry solve the manpower crunch it is currently facing?
The manpower crunch is, in many ways, an opportunity for multiple stakeholders in India. For example, BPOs offer millions of graduates chance to get good jobs. BPOs help training companies provide employable skills to the people and assist placement companies find the right candidates. The BPOs, however, need to play a very proactive role. There are two routes they can choose to counter the manpower crunch:One way is to scale up their internal recruitment efforts (which many companies have chosen). This means they need to increase their reach to identify the right talent. Therefore, their investments in recruitment need to increase.The other way is for them to develop vendors who can scale up their requirements. In this method, BPOs work with vendors and assist them so that the vendors achieve large scales recruitment operations. This, in the long run, is a much better approach as it derisks the BPOs on the recruitment front (the vendors will assume the risk onto themselves). However,
