How can supervisors make the employee complaints’ process work out smoothly in the workplace?
From an HR perspective, any successful business or employer must strive to minimize risk. And for this reason, as initially stated, employee complaints should always be taken seriously. As such, HR professionals specialize in helping employers construct preventive measures so that legal liability exposures can be minimized, especially those that can result from unresolved employee complaints. For example, as a way to better resolve employee complaints, the following preventive measures are provided as a general aid and can be adapted to meet the needs of most employers. (For more definitive guidance, employers are encouraged to seek legal counsel.) • Include a complaint resolution procedure in the employee handbook. This employee-handbook procedure should provide employees with ‘who-to-go-to’ instructions. It should also give employees additional instructions for how they can escalate complaints to a higher level should the original attempt not go well or meet their satisfaction. • Tak
