How can staff members explain a debridement to patients?
• Instructional videos or brochures can be used by staff members to support their verbal descriptions of what constitutes a debridement, as well as why insurance payment is likely to be modest. The most simple language possible should be used. For example: “A debridement is a procedure for removing thick or dense deposits of plaque and tartar from the teeth. A debridement is required when the deposits are too heavy to allow for an exam by the dentist.” To read a sample brochure, go to www.steppingstonestosuccess.com. • Staff should be prepared to tactfully address the common statement, “I brush my teeth; why are my deposits so heavy?” An example of a response might be: “Most people try to brush their teeth and take care of their mouths. Sometimes, their efforts are not as effective as they could be. Brushing quickly and using a worn brush or an inappropriate technique might be to blame. Whatever the reason, a debridement can be the first step to getting you back to good oral health.” W
