How can someone make a complaint if they are unable to obtain access to their reports?
Answer Complaints about any aspect of an application to obtain access to health records should first be made to the person concerned. If this does not resolve the matter, a complaint can be made under the NHS Complaints Procedure. If a patient follows this procedure and is dissatisfied with the outcome of the investigation, they have the right to take their complaint to the Health Service Ombudsman or, as a last resort, to court. Alternatively, a person has the right to complain to the Information Commissioner, formerly the Data Protection Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Tel 01625 545700. Please note that the Department of Health is not able to deal with individual cases or complaints. These are best dealt with locally or through the above channels.
