How can someone apply for unemployment benefits? Why are telephoneand computer the only options?
A. Workers who lose their job through no fault of their own can apply for unemploymentbenefits by phone at 800-318-6022 or online.Telephones and computers are available at all WorkSourceoffices. Telephone and the Internet are the only options for filing unemployment claims because they allow us to providehigh-quality customer service in a faster and cost-effective manner. When people visited local offices to apply for benefits,it was not unusual to wait in line for several hours. Now, the wait time is generally minutes on the phone and is virtuallyeliminated on the Internet. We also use a standard script on the phone and online that allows us to capture accurate informationmore quickly. This results in a shorter application process and gets the benefits to the unemployed workers faster. Q.
