How can schools handle complaints regarding SBA from students or parents?
Schools can use their existing complaint handling procedures but can also consider setting up a special panel to settle disputes that cannot be resolved by the subject teacher. This panel should consist of at least two members, but excluding the teacher concerned. It should consider justifications provided by all relevant parties and review supporting evidence, re-assess the student if appropriate, and make a judgement within a reasonable time. Cases can be referred to the HKEAA if they cannot be settled within the school. The HKEAA has established procedures for dealing with complaints related to public examinations and will be able to handle cases regarding disputes over SBA results.
