How can Purchasers assist manufacturing service providers to assure the quality levels required are understood and attainable?
The most effective way to assist OEM Suppliers in understanding and attaining the given levels of quality is to have a process engineering team review the desired quality levels at multiple stages of the relationship. Beginning with an evaluation of the quality requirements in the RFP, the team will make sure that the requirements are reasonable and attainable. Then, the team will periodically review the OEM Supplier’s operations. This review will consist of a check of the OEM’s process control charts to see if the units are being manufactured within agreed upon tolerance levels, a functional test of completed products to see if they function as desired, and a review of the materials scrap and receiving records to ensure that all incoming components are acceptable.
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