How can my users find a legitimate message that was mistakenly blocked?
Reflexion provides a variety of ways to ensure no legitimate mail is blocked. Depending on the configuration, Reflexion allows for a delegated spam folder manager to examine the quarantine for an entire organization, a daily quarantine digest that can be delivered to the user, and a user interface to scroll the quarantine and release any legitimate messages. In addition to the quarantine, Reflexion also provides a Change of Address, which allows the sender to resend their message to a protective address and release their own message from the quarantine.
Related Questions
- What happens when a real e-mail message is identified as spam and is blocked? Can users configure safe senders in Outlook to prevent incoming messages from being blocked by the spam filters?
- Why do some users get an ActiveX error message when trying to install the DT Demo for Web Portals?
- Why notifications are not sent when the message contained both blocked and infected attachments?
