How can my provider obtain claims status and/or benefit information?
We have adopted a faxing procedure to accommodate our providers who are requesting claims status or benefit information. We ask them to fax us the request on their letterhead, with the name of the person requesting the information, the name of the patient and the insured, ID number, date of service, claim amount and return fax number. They can fax us a copy of the original claim if they prefer. We will then fax back the claim status or benefit information. If pre-certification is required, the necessary information is provided on our return fax. In certain circumstances the calls are referred to specific claims analysts.
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