How can my organization avoid a communications breakdown during a disruption or outage?
When an emergency occurswhether you lose one key individual, one strategic system, an entire building, or a whole networkcommunications is the most critical element for enabling people to effectively manage and recover from the disruption. Most organizations have at least a semblance of a business recovery plan, but the Business Continuity Institute reports that only 2% of companies’ plans actually consider the value of their telephony systems. Even more sobering, according to FEMA, 60% of companies without a communications continuity plan would not survive a disaster and would be out of business within two years of the event. Communications is the key to managing and recovering from a crisis. Think small: a coworker falls very ill and you need help fast. Think larger: the office building is heavily damaged in a fire and employees must be set up to work elsewhere. Larger still: a natural disaster hits your community and you can’t get to workif the office is even functioning. The primar
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