How can my client claim a refund on a prepaid booking if they have to checkout of their hotel earlier than their intended departure date?
As soon as the client knows they need to check out earlier than stated on their original booking information, they must inform the hotel. The reason for this is the cancellation policy listed for the property is valid for each night of the client’s stay. Therefore, they should advise the hotel as soon as possible to avoid any earlier checkout fees. Also, the client should ensure that they retain documentation from the hotel confirming their reduced length of stay, and if possible, obtain the hotel’s written agreement to issue a refund on the unused nights. Then submit these documents to your local Utell customer support department who will be happy to issue a refund for the unused accommodations in line with the hotel’s cancellation policy and relevant authorisation. • What should I do if I believe either my credit card or my client’s credit card has been incorrectly charged? First determine whether or not the charge is a valid charge for hotel accommodations. In the event that the cha
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