How can managers best deal with communication problems among team members?
Managers need to play the role of the mediator not judge. Pay particular attention to how information is relayed to each member and to key individuals outside the group. If there are weak spots in the system, you’ll soon see them. Once you’ve identified problem areas, share your insights with the team. Be careful not to place blame. Instead, frame the difficulty as a group dynamic that needs fine-tuning. Suggest options and encourage everyone to brainstorm practical solutions. Managers must trust that people can work out their differences and encourage team members to discuss their issues. Ideally, employees should come up with a solution that will be best for the team. The bottom line is that successful teams run smoothly when responsibilities are clear, team members get appropriate credit, the project is done on time, and there is strong communication. LISA SCHNEIDER is the branch manager of Accountemps in St. Louis. Reach her at (314) 621-8367 or Lisa.schneider@rhi.com.
