How can “Lean” increase the value of my product(s) or service(s)?
“Leaning” is a method of increasing the value of your product or service to your customers. It starts by identifying customer value with respect to your product or service, capturing your current state process, and determining whether each task adds customer value. Tasks that add no customer value are eliminated, unless there are required by current technology or by law. The elimination of the unnecessary tasks lowers product or service costs and encourages the refocus of resources on those tasks that can add more value to the customer. This “lean” future state results in lower costs with a corresponding increase in value to the customer.
