How can I turn the notifications in Polar Help Desk?
You have to choose the notifications you want to be sent to help desk users. By default none of them is selected but you can configure Polar Help Desk to send many combinations of notifications. The notification rules are defined in a currently selected default Service Level. To change this “Bronze” Service Level you should go to Administration Desktop > SLM > Service Level and open “Bronze” in an edit popup. On tab “Notifications” choose notifications you want to be sent to your users and support personnel. Different notification rules can be defined per each Service Level. Notifications about an Incident will be sent according to the service level defined for that Incident. You will also need to enable email sending. The email sending can be enabled from Administration Desktop > SMTP Server settings. Specify all the required fields and make sure you have checked Enable E-mail Sending checkbox.
