How can I trust the ratings on this site when I had a bad experience with a provider that was ranked highest in a J.D. Power and Associates study?
The results of the firm’s studies are based on feedback from many consumers, not the opinion of J.D. Power and Associates. However, even top performers can receive less than stellar ratings from some customers. However, when the responses from many consumers are combined, industry leaders have higher overall ratings than their competitors.
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