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How can I troubleshoot the issue of receiving a blank page when I select an inactive agent in order to delete the agent from IPCC Express?

April 26, 2017agent blank delete ISSUE page select troubleshoot

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How can I troubleshoot the issue of receiving a blank page when I select an inactive agent in order to delete the agent from IPCC Express?

1 Answer

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10 Posted

A. Complete these steps in order to resolve this issue: • Stop the CRS Node Manager service. • Empty the \wfavvid\tomcat_appadmin\work folder. • Under \wfavvid\tomcat_appadmin\webapps\appadmin\WEB_INF, open the web.xml file and add these lines: • Add this tag where you see all the other tags: jsp._00025rotected.icd_0005fdeleteresources_0005flist jsp._00025rotected.icd_0005fdeleteresources_0005flist • Add this tag where you see all the other tags: jsp._00025rotected.icd_0005fdeleteresources_0005flist /jsp/protected/icd_deleteresources_list.jsp • Save the web.xml file. • Restart the CRS Node Manager service and delete the agent again.