How can I troubleshoot a Security Dynamics International (SDI) authentication problem?
A. Complete these steps in order to troubleshoot an SDI authentication problem. • Authenticate the user with the Access Control Entry (ACE) test agent. • If this works, confirm that the card is synchronized with the database. Ensure you use Data Encryption Standard (DES) encryption on the SDI server when the card is initialized. A choice of SDI does not work. • Bring up the activity monitor on the ACE server while you attempt Telnet authentication to a device. • Check to see if there are any errors on the activity monitor on the ACE server. • If the ACE server works, but there is a problem with the dial users, check the settings on the network access servers (NAS) in order to ensure that Password Authentication Protocol (PAP) is configured. Then try to connect as a non-SDI user. • If this works, connection as an SDI user is expected to work. Enter the user name in the user name tab and the passcode in the password tab on Dial-up Networking. • If the client from where you dial is config
