How can I track an order shipped to an APO or AE address?
A. Unfortunately, our shipping options to military personnel stationed outside the US are very limited. Regular commercial shippers such as UPS and FedEx cannot deliver to these addresses. USPS delivers the package to the APO or AE address stateside where it becomes untraceable until it finds its way through the military’s own parcel delivery service to the addressee. Our shipments are sent via Registered mail where it allows and Priority mail where it does not. There is a normal 2-4 day delay on the package to leave our facility before reaching USPS after email confirmation of order fulfillment. There is no way for us to provide a guaranteed delivery time, but if the package does not arrive after 35 days, we can file an insurance claim with USPS. We will provide a Registered tracking number that can be tracked at USPS but even that will show limited information depending on where the addressee is stationed.
