How can I tell whether the dealer knows the home water treatment business?
The Water Quality Association is an organization of manufacturers, distributors and dealers that sets minimum acceptable levels of knowledge for water treatment businesses, sales and equipment installers. Ask if the dealer is a member of WQA and if any employees are WQA-certified water specialists, sale representatives, or installers. WQA is a voluntary organization, so non-members are not implied to be less competent. However, persons who have attended training sessions and taken tests to demonstrate their knowledge should know their business. However, certification, registration or validation may be misleading. For example, manufacturers may be certified by an organization which used test conditions ideal for contaminant removal but not representative of home conditions.
