How can I tell my customers the time the courier will attempt to pick up the package for a FedEx Express Tag?
The time availability and lead time required by FedEx couriers to pick up packages can differ by geographical area, service selected, and zip code. Traditionally, most packages can be picked up after 1:00 PM. The average amount of notice that is needed for a courier to pickup a package is 2 hours. In some cases the lead time required may be 3 hours. When you create a FedEx Express Tag request, you will be asked to enter the Package Ready Time and the Business Close Time. The difference between these 2 should be at least 2 hours. If FedEx requires more than 2 hours, you will receive an error message indicating invalid Package Ready Time. You can add Pickup Instructions to identify any specific location where the package will be located (e.g., front desk). Make sure to instruct your customers to have the package ready and packed for the courier on the requested date and time. Doing so will help minimize the number of failed pickup attempts.
