How can I tell if the boiler’s condense trap/discharge pipe has frozen?
Step 1 It’s possible that your boiler’s condense trap/discharge pipe has frozen if all 3 of these statements are correct: • your boiler is a Greenstar gas boiler, or a 26 CDi • the outside temperature is or has been below freezing • your boiler is displaying either an EA fault code, a D5 code or is displaying a flashing blue light (for 26CDi boilers you may see a flashing red light instead) Step 2 If all 3 statements are true, you should now try to reset your boiler. This can be done by holding in the ‘reset’ button (this can be found on the boiler control panel) for 10 seconds. Once you have released the button you should wait 2 to 3 minutes to see if the boiler refires. Step 3 If the boiler does not refire and it is emitting a gurgling sound, then it is almost certain that your condense is frozen. If you cannot hear a gurgling noise you should still proceed to check your condense pipe. Step 4 The condensate pipe will be a plastic pipe (black, white or grey), coming from the bottom of
