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How can I (technical support personnel) start a support session?

April 26, 2017personnel session support technical support

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How can I (technical support personnel) start a support session?

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Login to your Helpdesk account to begin the remote support session. Click the ‘New Session’ button to generate the six-digit pin code or send the direct connect link to the customer. You can access your customer’s computer remotely and end the session after troubleshooting. The application will uninstall automatically after the remote session.