How Can I Successfully Communicate With Diners and Users on Urbanspoon?
Urbanspoon offers both public and private methods of communicating with users in order to respond to questions and concerns. Urbanspoon messaging lets you contact users directly, and we recommend that you consider a private message before posting any public comment. It’s the best way to reach somebody (who knows if they’ll ever see your public response?), and we have seen many customers give a restaurant another chance after their concerns and questions were directly addressed. A private response is also the best way to thank a user for a nice review or kind comment.
