How can I submit a problem tickets, what are the channels of communication for support?
You can submit a problem ticket electronically at any time, either by emailing your problem to support@lucidimagination.com or you can take advantage of the web-ticket submission form, either way a ticket ID will be generated and electronically communicated back to you as a reference, your request will be logged immediately into our issue tracking system and an expert engineer will be assigned to your case. As a progress is made you will be notified with the next steps as per your program SLA. Phone support is available for Professional and Enterprise subscriptions and Lucid first line engineers will be available to log your call and start the support process. Whether you choose to use phone or electronic submission, your request will be handled according to your subscriptions SLA.
