How can I send Enterprise Data from an IPCC Express Server to the IP Agent Phone?
A. You need to create a Cisco CallManager user with the username telecaster and password telecaster, and associate all the agent IP phones that you want to display the Enterprise Data on to the telecaster user. Refer to the Creating the “telecaster” User section of Installation Guide-Cisco Desktop Product Suite 4.5.5 (ICD) for information on how to create the telecaster user. Note: After the telecaster user is created, the Cisco Desktop TAI Server service needs to be restarted. If the enterprise data does not show up on the agent phones when the call is answered, perform these steps: • Refer to the troubleshooting procedure mentioned under the Enterprise data does not pop on the IP phone when the phone rings or when it is answered section in Service Information Cisco Desktop Product Suite 4.5 (ICD) . • Use the Cisco Desktop Administrator and make sure that the Show Enterprise Data box is checked for the workgroup that the agent belongs. This is given in the Enterprise Data section of C
Related Questions
- Does Cisco Unified Communications Manager Express (CallManager Express) support Cisco Unified Wireless IP Phone 7920?
- Can the Cisco Unified Wireless IP Phone 7920 be used for Cisco Unified Contact Center Express (IPCC Express) ?
- How can I send Enterprise Data from an IPCC Express Server to the IP Agent Phone?
