How can I resend a delivery when I have an error on my side, but there is no red X on my HyperSend? Can I resend it through my Track page?
Yes, there is a ‘Retry Sending this delivery’ button on the Track details page. If you are the sender of the delivery, and the delivery goes into an error state,then… • Open or refresh your Track page. • Click the ‘Error’ status of the delivery to display the Track details page for the delivery. On this details page is a description of the error (e.g., File not found). • At the bottom of the page is a ‘Retry Sending this delivery’ button along with the other buttons. • Once you have rectified the error (e.g. placed the desired file in the appropriate folder), you can click the ‘Retry’ button. HyperSend will then try the upload again.
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